Privacy Policy

  1. Introduction

Welcome to Pitch Please Karaoke (“we”, “us”, “our”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, hold, use, disclose, and manage your personal information when you use our website https://pitchpleasekaraoke.com.au/ (the “Site”) and our karaoke rental services.

By using our Site or engaging our services, you consent to the practices described in this policy.

  1. Who we are & Contact Details

If you have any questions about this Privacy Policy, or wish to make a complaint, please contact us using the contact details above.

  1. Scope

This policy applies to all personal information collected and handled by us in the course of providing the karaoke rental service, including via the Site. It applies to individuals whose personal information we collect, including customers, website visitors, contractors or suppliers where relevant.

  1. What personal information we collect

We may collect the following kinds of personal information:

  • Identity & contact information: name, email address, phone number, postal address.
  • Booking & service details: dates of rental, address for delivery / pickup, items rented, payment information (credit/debit card, billing address).
  • Communications: records of communications with us, including enquiries, feedback.
  • Technical information: IP address, browser type, device information, cookies and usage data from visits to our Site.
  • Other information you voluntarily provide or we require to fulfill a service, such as for delivery, damage reports, or incident reports.

We will only collect personal information that is reasonably necessary for one or more of our functions or activities.

  1. How we collect personal information

We collect personal information:

  • directly from you, when you make bookings, fill in forms, contact us or use our services;
  • via our Site (including via cookies or similar technologies) when you interact with it;
  • from third parties, such as payment processors (for payment confirmation), delivery services, or other service providers contracted to us;
  • from publicly available sources (only if applicable and as permitted by law).

  1. Purposes for which we collect, hold, use and disclose personal information

We use your personal information for purposes including:

  • to provide you our karaoke rental services (booking, delivery, pickup, maintenance, customer support);
  • to process payments and billing;
  • to respond to enquiries and feedback;
  • to send you confirmations, invoices, notices related to your booking;
  • to improve our services, user experience, and the Site;
  • for marketing (only if you opt in), such as sending newsletters or offers;
  • to comply with legal obligations (e.g. tax, safety regulations).

We may disclose personal information to:

  • service providers who help us operate (e.g. payment processors, delivery services, IT hosting providers);
  • third parties if required by law (e.g. courts, law enforcement);
    other parties in connection with a business sale or restructuring (with proper safeguards);
  • marketing partners (only if you have consented to that disclosure).

  1. Cookies and tracking technologies

We use cookies and similar tracking technologies on the Site to:

  • facilitate the operation of the website;
  • provide analytics (to understand how people use the Site and how we can improve it);
  • possibly for marketing and advertising.

You may be able to control or disable cookies via your browser settings, though this may affect your ability to use parts of the Site fully.

  1. Storage, security and retention of data

  • We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes using secure servers, encryption where appropriate, access controls.
  • We will retain your personal information only as long as necessary for the purposes for which it was collected, any legal obligations, or to resolve disputes. After that, we will securely destroy or de-identify it.

  1. Disclosure of information overseas

If we disclose your personal information to recipients outside Australia, we will take reasonable steps to ensure that those overseas recipients handle the information in a way consistent with the APPs. We will inform you of the countries involved where practicable.

  1. Your rights

As an individual, you have certain rights under the Privacy Act and the APPs, including:

  • the right to access the personal information we hold about you;
  • the right to request correction of your personal information if it is inaccurate, out-of-date, incomplete, irrelevant or misleading;
  • the right to opt out of receiving marketing communications;
  • the right to complain if you believe your personal information has been mishandled or our practices are not compliant with this Privacy Policy or the law.

To exercise these rights, please contact us using the contact details above. We will respond to your request within a reasonable period.

  1. Data breach notification

We comply with the Notifiable Data Breaches scheme under the Privacy Act. If a breach of your personal information occurs that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by law.

  1. Changes to this Privacy Policy

We may update this Policy from time to time. If changes are made, we will post the updated version on the Site and indicate the date of last revision. We may also notify you by email if appropriate.

  1. How to make a complaint

If you believe we have breached this Privacy Policy, or your privacy rights, you may:

  1. Contact us using the contact details at the top of this Policy to raise your concern.
  2. We will investigate your complaint and respond in a timely manner.
  3. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Last updated: [09-15-2025]